💰 Refund Policy

1. Service Guarantees

At DubaiFines.org, we are committed to providing high-quality, accurate, and professional traffic fine verification services. We stand behind the quality of our services with the following guarantees:

• Accuracy Guarantee: We guarantee the accuracy of our verification reports based on information available in official databases at the time of checking.
• Timely Delivery Guarantee: We commit to delivering verification results within our stated timeframes for each service type.
• Quality Assurance: All verification reports undergo thorough review for completeness, accuracy, and clarity before delivery to clients.

2. Refund Eligibility

We offer refunds in the following specific situations:

2.1 Service Non-Delivery

A full refund will be provided if:

• We are unable to deliver the requested verification service after payment has been processed.
• Verification results are not delivered within the timeframe specified for your service level without prior notification of delays.

2.2 Service Inaccuracy

A full or partial refund may be provided if:

• Our verification report contains inaccurate information that is demonstrably the result of an error on our part (not due to errors in official databases).
• The verification report is incomplete or missing critical information that was explicitly requested and confirmed as part of the service.

2.3 Technical Issues

A full refund will be provided if:

• Technical problems on our system prevent the successful completion of your verification request.
• Payment is processed multiple times for the same service request due to technical errors on our platform.

3. Non-Refundable Situations

Please note that refunds are generally not provided in the following situations:

• No Fines Found: If the verification process is completed successfully but no traffic fines are found for the provided vehicle or license information. The service fee covers the verification process itself, regardless of the result.
• Change of Mind: If you simply change your mind about needing the service after payment has been processed and the verification process has begun.
• Inaccurate Information Provided: If verification issues arise due to incorrect or incomplete information provided by the client.
• External Database Issues: If inaccuracies in the verification report are due to issues with official government databases that are beyond our control.
• Service Already Completed: Once a verification report has been delivered and accepted by the client.

4. Refund Process

To request a refund, please follow these steps:

4.1 Refund Request Submission

• Submit your refund request via email to [email protected] within 7 days of service delivery (or expected delivery date in case of non-delivery).
• Include your order reference number, the reason for requesting a refund, and any supporting evidence if applicable.

4.2 Review Process

• Our customer service team will review your request within 2-3 business days.
• We may request additional information or clarification if needed to process your request.

4.3 Refund Processing

• If your refund is approved, it will be processed using the same payment method used for the original transaction.
• Refund processing times depend on your payment provider and typically take 5-10 business days to appear in your account.

5. Partial Refunds

In some cases, we may offer partial refunds if:

• Only part of the requested service was not delivered or contained inaccuracies.
• Alternative solutions or compensatory services were provided to partially address service issues.
• The service was delivered but with significant delays that affected its usefulness.

6. Service Credits

In some situations, instead of a monetary refund, we may offer service credits that can be applied to future verification services. This option is often provided when:

• Minor service issues occurred that did not completely compromise the service value.
• The client is a regular user of our services and prefers credit for future use.
• Service delivery was delayed but still completed satisfactorily.

7. Exceptional Circumstances

We recognize that exceptional circumstances may arise that are not specifically covered in this policy. In such cases, refund requests will be evaluated on a case-by-case basis by our management team, taking into account all relevant factors and our commitment to client satisfaction.

8. Contact for Refund Inquiries

For any questions about our refund policy or to discuss a specific refund request, please contact our support team:

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your service request will apply to that specific transaction.

10. Consumer Rights

This refund policy does not affect your statutory rights as a consumer under UAE law. If you are located outside the UAE, additional consumer rights may apply under your local regulations.